Updates with more detail
LONDON, Aug 27 (Reuters) – Britain’s energy market regulator Ofgem said Centrica-owned British Gas CNA.L has made total payments of 1.73 million pounds ($2.28 million) because it mishandled a change in a top-up provider for prepayment meters.
British Gas has paid 1.48 million pounds to impacted customers and will pay an additional 250,000 pounds into an energy redress fund, which supports consumers in vulnerable situations.
Following these measures, Ofgem has decided not to take formal enforcement action.
With a prepayment meter, customers pay in advance for their energy supply by topping up their credit on a card or key at certain shops.
British Gas failed to notify around 270,000 pre-payment customers about a change of top-up provider, from Paypoint to Payzone, which happened on Jan. 1 this year, Ofgem said.
Some customers might have wasted journeys to top up their meters at shops that no