GETTYSBURG, Pa., Oct. 5, 2020 /PRNewswire/ — On October 8 at 1:00 pm EDTOPEN MINDS will host the executive web forum, Measuring & Improving Consumer Experience, Consumer Engagement & Consumer Performance – A Best Practice Approach, for executives of health and human service organizations. Led by OPEN MINDS Senior Associate Paul Duck, the web forum will include a framework for best practices in establishing service standards in both virtual and in-person milieus.

“The cost of poor customer service isn’t just lost consumers, it’s the high administrative costs associated with repeated and unnecessary work,” said OPEN MINDS Chief Executive Officer Monica E. Oss. “The path forward is simple. Organizations need to focus on consumer experience, interactions, convenience, and ease of access to services.”

Executive attendees will learn how to:

  • Establish service standards.
  • Implement a framework to evaluate service delivery through surveys and other methods.
  • Apply quality
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MINNEAPOLIS — As Minneapolis businesses struggle to clear rubble from their store fronts, business owners are concerned the rioters might destroy what they’ve built for a second time if they rebuild.

Don Blyly, owner of Uncle Hugo’s Science Fiction Bookstore, just started demoing what’s still standing of his store and clearing the rubble.

But he says he may wait until after the trial of the four police officers charged with the death of George Floyd before rebuilding. “If the mob does not like the decision of the jury, we could have rioting again,” he said. “And I don’t want to be burned out a second time.”


Blyly told Fox News his collection of over one hundred thousand rare sci-fi books, comics and magazines burned along with his decadeslong investment in the store. He estimates his

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Retail investors have caught frenzy to yet another tech company initial public offer (IPO). The share offer of Bengaluru-headquartered digital company, Happiest Minds Technologies (HMT), witnessed 150 times over subscription till around 6 pm on Wednesday and still one day is left for the issue to close.

The company, which was seeking to raise ₹702 crore through in its IPO, has received bids for ₹105-lakh crore. Anchor investors had put in around ₹316 crore last week.

HMT is among the top 10 most subscribed IPOs in around three years. Earlier, Dmart (104 times), CDSL (170 times), Salasar Techno (277 times), Captiate Infra (183 times) and Aston Paper (243 times) were the most subscribed IPOs of 2017. In 2018, the highest subscribed IPOs included Apollo Micro Systems (248 times) and Amber Enterprises (165 times). IRCTC (112 times) and Ujjivan Small Finance (165 times) were the most subscribed IPOs in 2019.


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