The challenge facing every retail executive was mirrored in the talk Michelle Gass, CEO of Kohl’s, gave recently when she spoke to Matt Shay, CEO of the National Retail Federation. She imparted wisdom valuable for all of us.
Ms. Gass said that when the COVID-19 pandemic hit, she, like all other retailers, had no playbook which would give her guidelines on how to act. As she looks back over the last six months, she feels that she has gone through three leadership phases – rescue – review – reimagine – her company.
Because of the strength of her company, which included strong sales stores and a culture where associates pulled together, it was not surprising to see collaboration