By:
On:
In: Business Insider

Instagram is a far more liberal-friendly place than Facebook, according to new data from Facebook.

Moreover: Instagram users are far more likely to share liberal-leaning messages, including support for the Black Lives Matter movement and climate change, than Facebook users.

That’s according to new data from Facebook-owned CrowdTangle reported by Axios, which highlights climate change, the Black Lives Matter movement, and the anti-Trump “Resist” movement as some of Instagram’s most popular content. 

By comparison, on Facebook, the Trump campaign slogan “Make America Great Again” received more than double the interactions it did on Instagram.

Instagram’s userbase also skews younger than Facebook, according to the Pew Research Group. Among the 65 and older crowd, just 8% of survey respondents said they used Instagram. That jumps to nearly 50% for Facebook use among the same demographic. 

That age disparity helps to explain at least part of the difference between political ideology popularity

… Read More

By:
On:
In: Starting A Business

With messaging, customers can connect with brands when and where it’s convenient for them — pausing when needed and seamlessly picking up where they left off — just as they would when texting friends or family. Business Messages allows customers to instantly begin these conversations from Search and Maps. David’s Bridal is a retail industry leader in launching this technology and the only wedding retailer to offer this service today.

David’s Bridal’s AI-powered concierge bot Zoey greets all customers when they send in a message. Built and maintained on LivePerson’s industry-leading Conversational Cloud, Zoey instantly responds to customers, answers questions, schedules appointments, and can route to David’s Bridal associates as needed.

“Over the last few months, we’ve seen a surge in ‘minimony’ events as well as a huge pickup in planning for weddings

… Read More

By:
On:
In: Online Business

Top three retailer accelerates digital development and integration of digital and physical channels to meet consumers’ changing behavior and deliver superior customer service experiences

BURLINGTON, Mass., Oct. 6, 2020 /PRNewswire/ — Nuance Communications, Inc. (NASDAQ: NUAN) and H&M, one of the largest global fashion retailers with more than 50 market online shops, today announced consumers can now engage with H&M virtual assistant and live chat agents directly from services like Google Maps or Google Search. The new integration of Nuance’s virtual assistant and live chat deployment is the first-of-its-kind and allows H&M to leverage prior investments in AI-powered Intelligent Engagement to give customers more choice and flexibility when shopping online.

H&M implemented the Nuance Intelligent Engagement Platform for virtual and live chat in 2018 to manage increasing contact volumes, improve customer experience, and automate self-service options 24 hours a day across 13 major online countries including the U.S.,

… Read More

By:
On:
In: Business News

Euro Bears Push Back Ahead Of ECB Virtual Rate Announcement

Photographer: Alex Kraus/Bloomberg

Photographer: Alex Kraus/Bloomberg

The European Central Bank is struggling to make its intentions clear to investors at a critical juncture in its response to the coronavirus recession.

Economists and investors see mixed messages from the ECB’s top policy makers. Most important is a perceived disconnect between President Christine Lagarde’s press conferences after policy decisions, and blog posts by Chief Economist Philip Lane the following day.

National central bank officials have taken note, expressing concern privately that such a dynamic risks undermining Lagarde’s credibility just as the ECB gears up for talks on whether to increase monetary stimulus. The officials asked not to be identified because internal deliberations are confidential.

The Frankfurt-based institution has even considered whether to change the practice of publishing a blog by Lane after the policy decision, according to euro-area officials.

An ECB spokesman declined to comment.

ECB chief economist adopted stronger tone on currency appreciation

The ECB’s communication challenge is all the

… Read More

By:
On:
In: Google My Business

Google My Business has become a very important part of business owners’ online marketing strategies, and as such it is important to maintain it in a good status. Having to manage the Google My Business account and in addition the updates that Google has done lately can be a little challenging, especially when Google shows issues messages that need to be addressed.

Some of the messages on the GMB dashboard are appearing for a while, while others are new. Messages are shown in a yellow and red banner, being the latest a more severe “message” and an indicator to take action as soon as possible.

I have compiled some of the messages that we often find on the GMB dashboard along with tips on how to solve or address them.

1. Login, Review And Submit

It all started with Google sending emails telling business owners to log in, review updates

… Read More

By:
On:
In: Business Letter

CHICAGO — Food pantries for months have relied on a government-sponsored food box program to serve a spike in needy families during the pandemic. But the latest batch of boxes includes an item some find unpalatable as the election nears: a letter signed by President Donald Trump.



text, letter: Some of the boxes of food distributed on September 29, 2020, by the Greater Auburn-Gresham Development Corporation in Chicago came from the federal government and contained a latter from the White House, bearing the signature of President Donald Trump.

© Terrence Antonio James/Chicago Tribune/TNS
Some of the boxes of food distributed on September 29, 2020, by the Greater Auburn-Gresham Development Corporation in Chicago came from the federal government and contained a latter from the White House, bearing the signature of President Donald Trump.

The letter, printed in both English and Spanish on White House letterhead, highlights the Farmers to Families Food Box program and includes general safety information for preventing COVID-19 transmission.

Loading...

Load Error

It does not mention the Nov. 3 election, but some local food pantries say it’s inappropriate and plan to remove the letter before distributing the boxes to families.

… Read More

By:
On:
In: Business Letter

Food pantries for months have relied on a government-sponsored food box program to serve a spike in needy families during the pandemic. But the latest batch of boxes includes an item some find unpalatable as the election nears: a letter signed by President Donald Trump.



a group of people standing in a park: Workers help distribute food from the Greater Chicago Food Depository on Sept. 29, 2020, at the Greater Auburn-Gresham Development Corporation's food distribution site in the 7900 block of South Halsted Street in Chicago. Other boxes of food, not those from the GCFD, came from the federal government and contained a latter from The White House which bore the signature of President Donald Trump.

© Terrence Antonio James / Chicago Tribune/Chicago Tribune/TNS
Workers help distribute food from the Greater Chicago Food Depository on Sept. 29, 2020, at the Greater Auburn-Gresham Development Corporation’s food distribution site in the 7900 block of South Halsted Street in Chicago. Other boxes of food, not those from the GCFD, came from the federal government and contained a latter from The White House which bore the signature of President Donald Trump.

The letter, printed in both English and Spanish on White House letterhead, highlights the Farmers to Families Food Box program and includes general safety information for preventing COVID-19 transmission.

It does not mention

… Read More

By:
On:
In: Business Website

If your website still has examples and words about what you used to do for your customers before the coronavirus pandemic, you’re doing yourself some serious harm in attracting new clients who will help you stem the tide and come out of this recession stronger and more ready for the future.

“We don’t know when what we were used to will be back,” said business consultant Tom Stimson in his Intentional Success webinar “How to Make a Clean Start with Express Marketing.” “That’s getting in the way of your marketing message.”

Companies need to be asking themselves how they’re going to be relevant to their clients and their new needs in the future and stop trying to tell those customers how they’ve been relevant in the past that might never return, he said.

“Your old message is getting in the way of new customers,” said Stimson. “Maybe you can afford

… Read More