Your reaction to our story on poor customer service during the pandemic was loud and clear.
There is no reason for companies to be treating their customers so poorly. And now no excuse for forcing shoppers to wait weeks, or even months, for answers or money back.
Money Mail’s postbag was stuffed with letters from readers who had been brushed off and ignored in 2020 by big businesses that should, and could, do better.
The virus crisis has obviously hit firms hard, but why can some adapt while others continue to make excuses?
Some have gone above and beyond this year, and others have performed truly pitifully.
National Savings & Investments, for example, suffered a