Running a business means experiencing a lot of ups and downs, whether it’s a small, medium, or massive enterprise. As a business owner, you know that this is simply the nature of the industry.
But if you notice that you’re on an extended downward slump with a churn rate that’s steadily increasing, it may be time to reassess. Why are customers leaving? What are your strengths and weaknesses? And more importantly, how can your business turn things around? The sooner you answer these questions, the sooner you can get your business and profits back on track.
Here are seven possible reasons why you’re losing business to competitors—and how you can win them back. (Hint: the all-in-one customer relationship management or CRM, sales, and marketing platform Keap can help.)
Poor Customer Service
Friendly, informative, and high-quality customer service is crucial in the success of a business, especially among small businesses. In